Reservation Cancellations:
- Up to 7 days before rental date: Full refund of the rental fee.
- 3-6 days before rental date: 50% refund of the rental fee.
- Less than 3 days before rental date: No refund will be provided.
Early Returns: No refund will be given for the early return of rented motorbikes. The rental fee covers the entire reserved period regardless of early return.
Weather Cancellations: If adverse weather conditions are deemed unsafe for riding, you may reschedule your rental for another date within 30 days without any penalty. No refunds will be given for weather-related cancellations.
No-Show Policy: If you fail to pick up the motorbike at the agreed time and date without prior notification, no refund will be provided.
Mechanical Issues: If the motorbike experiences mechanical issues not caused by the renter, a replacement bike will be provided if available. If a replacement is not available, a prorated refund for the remaining rental period will be issued.
Damage and Theft: In the event of damage or theft of the motorbike during the rental period, no refund will be provided. Renter may be liable for repair or replacement costs.
Special Circumstances: Refund requests for special circumstances (e.g., medical emergencies) will be reviewed on a case-by-case basis. Documentation may be required.
Refund Process: Refunds will be processed within 7-10 business days from the date of cancellation. Refunds will be issued to the original method of payment.