Our Services
Terms and Conditions]
Driver’s responsibility- All drivers must be between the age of 18 to 71.
- All drivers must have experience riding a bike. Our staff is allowed to cancel bookings if the driver seems unable to safely drive the bike.
- All drivers and passengers must wear a helmet while driving a motorised bike.
- If you’ve lost or broken your helmet please contact Customer Care and we can bring you a new helmet. Please, never drive without a helmet.
- All drivers must have a valid Driver’s License. Depending on your nationality and the location you might also need an International Driver’s License / document. It is your own responsibility that you have these documents in good order and make sure they are still valid!
- All bikes and helmets must be locked when not in use.
- Park your bike at designated parking areas only. Make sure not to park your bike at private properties without permission of its owners.
- Customers are responsible to ensure that every member of their group has proper travel documents as regulated by the local government.
- All clients are strongly recommended to obtain appropriate travel and medical insurances. Getting travel insurance which covers any potential disadvantages during your holiday including illness, injury, death, 3rd party damage and cancellations is advisable.
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Bikes- All bikes are supplied with a full tank of petrol upon delivery and should be returned with a full tank as well. In case the fuel tank is not filled to the top we will charge for the fuel plus a handling fee.
- You have the option to switch to another bike within three hours after accepting your reserved bike, if stock is available and with a one time restriction. In case of an upgrade, the extra costs will be charged. In case of a downgrade, the difference will be refunded.
- Bikes must be returned on time. Late return may result in extra hiring costs, so please keep to the agreed return time or notify us 48 hours prior if you wish to extend your rent. If you want to extend your rental period the easiest way to do this is to inform us by reaching out through WhatsApp or email.
- You must notify Customer Care if you become aware of a fault or if the bike becomes unroadworthy for any reason. We will immediately repair or replace your bike.
- We work extremely hard to ensure that our bikes are in excellent condition. As such our bikes are strictly for road use only and are not to be taken off road or onto beaches.
- We are not liable to refund any losses caused by improper documentation and any other travel related problems including but not limited to cancelled or delayed flights.
- The type of bike you reserved might not be available due to unforeseen circumstances. If this is the case we will provide a similar or upgraded bike at no extra cost.
- Our staff is not allowed to provide any other services than listed on our website and brochure.
- We will not entertain any complaints raised after client’s departure.
- We are not liable for failure to perform our obligation caused by issues beyond its reasonable control including but not limited to act of God, power failure, fire, flood, epidemic disease, war, riot, and terrorism.
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SAFETY PACK AND EXCLUSIONS- The SAFETY PACK cover for the Booking is provided to you by the PT RIDE ME BALI. Please note that the SAFETY PACK may not cover the following:
- loss or theft of your personal belongings;
- loss of keys and documents of the MOTORBIKE;
- damages caused by the transportation of dangerous goods;
- damages caused by riding off-road and towing other vehicles;
- changed, damaged, flat or cut tyres;
- damage caused by unlicensed and unauthorized drivers;
- damage caused while riding under the influence of alcohol or other intoxicants;
- damage caused by inappropriate repair work not approved by the PT RIDE ME BALI;
- damages caused as a result of using fuel which does not meeting the standards or requirements for the MOTORBIKE;
- damage caused outside the territory to which the Booking relates if the Rental Agreement does not allow you to take the MOTORBIKE outside the Territory;
- loss of, or damage to, additional equipment provided to you and described in the Rental Agreement and in the MOTORBIKE inspection report;
- The amount of your liability in the event of a traffic accident or damage of the MOTORBIKE is itemized in the Reservation Voucher. You will be required to follow the accident protocol set out in the Rental Agreement. Otherwise, you will be responsible for the full amount of the damage to the MOTORBIKE and, in case of theft, for the full replacement value of the BIKE.
- Unless agreed otherwise, the Rental price does not include cost of the fuel. Unless agreed otherwise, you will return the MOTORBIKE with the same amount of fuel in the fuel tank as when you received it. Otherwise you will pay the cost of any fuel top-up required at the price fixed in the Rental Agreement.
- The rental price does not include fines or any other penalties imposed by the relevant traffic control authorities on you or other people during the rental period for non-compliance with the traffic laws or regulations in the Indonesia and Bali.
- All online credit card payments made on the PLATFORM will be made through fully licensed services and will be secured through the protective technologies. Your personal information will remain strictly confidential. How we handle any personal data collected from you and your rights in relation to such personal data are set out in our privacy policy which can be found at Site - Privacy Policy.
- Any different Payment means may be subject to additional bank processing fees applied.
- In the event of fraud or unauthorized use of your credit card details by third parties as a result of your use of the credit card on the Site, PT RIDE ME BALI will have no liability to you for such fraudulent use. Banks and credit card issuers will typically compensate you for any losses sustained in this circumstance.
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PICK-UP AND RETURN OF THE MOTORBIKE- The MOTORBIKE will be delivered to you in good technical condition with the equipment and appearance described in the Inspection Report, which will form part of the Rental Agreement. When you return the MOTORBIKE its condition must be the same as set out in the Inspection Report. Unless otherwise stated in the Rental Agreement and in the Security Package, you are solely responsible for the cost of replacing missing items or damage to MOTORBIKE.
- If the MOTORBIKE is returned unclean you will pay all cleaning costs.
- You will collect the MOTORBIKE at the place and the time specified in the Reservation Voucher. The PT RIDE ME BALI may, in its discretion, terminate your Rental Agreement if you fail to collect the MOTORBIKE within 1 hour of the specified collection time. If you fail to find a representative the PT RIDE ME BALI at the meeting point you should immediately call the phone numbers of the PT RIDE ME BALI provided in the Reservation Voucher.
- PT RIDE ME BALI will not have any liability for losses suffered by you as a result of delay (e.g. missed flight, bus or other) when collecting or returning the MOTORBIKE.
- Upon collection of the MOTORBIKE, you will present a valid international driving license, a valid identity document (a international ID card or passport) and a valid credit card in your name. If you are unable to submit all the above documents and a valid credit card the Booking will be considered canceled due to your fault and you will pay the full amount of the Booking as compensation.
- You will return the MOTORBIKE in the same condition as you collect it with all vehicle documents at the agreed time and place, specified in the Rental Agreement.
- If you delay the return of the MOTORBIKE to a time which is more than 60 minutes from the time specified in the Rental Agreement, you will pay a default amounting to 1 day’s rental payable upon return of the MOTORBIKE.
- Failure to return the MOTORBIKE for more than 12 hours from the time specified in the Rental Agreement for whatever reason, will be considered a misappropriation of the MOTORBIKE and the PT RIDE ME BALI will be entitled to inform the relevant police authorities of your failure to return the MOTORBIKE. In addition, upon your eventual return of the MOTORBIKE you will pay the double daily rental amount for the MOTORBIKE from the contractual return date set out in the Rental Agreement up to the actual return date.
- PT RIDE ME BALI reserves the right to discontinue the Rental, and collect the MOTORBIKE at any time, without notice and at your expense, if the MOTORBIKE has not been used in accordance with these Terms and/or the terms of the Rental Agreement. PT RIDE ME BALI does not bear any responsibility for any additional costs incurred by you and other members of your party as a result of termination of the MOTORBIKE rental.
- If you fail to sign the Inspection Report upon return of the MOTORBIKE, it will be signed unilaterally by the representative of the PT RIDE ME BALI and by a witness attesting the refusal. The findings in the Inspection Report will be binding on you, despite your refusal to sign it and can be used as evidence in court proceedings.
- If the MOTORBIKE fails to operate due to a manufacturing defect or natural wear and tear, the PT RIDE ME BALI will repair the MOTORBIKE or replace it. If the PT RIDE ME BALI does not have a suitable MOTORBIKE to replace the one booked, it will provide you with transportation to the point of return of the MOTORBIKE as set out in the Rental Agreement and you will be entitled to recover the full amount of the Booking.
- In case of MOTORBIKE replacement due to damage caused by you, you will be responsible for paying all costs relating to the replacement of the MOTORBIKE and the rental cost for the out-of-service period of the damaged MOTORBIKE. The PT RIDE ME BALI reserves the right to refuse a replacement MOTORBIKE if you are found to have been in breach of these Terms and/or the Rental Agreement.
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Payments, security deposit, Excess / own risk- We accept cash payments and we will never ask you to hold your passport in escrow. We accept payments through providers such as MasterCard and Visa on our website.
- Our prices are subject to change. Our website always shows the latest available prices. Once you made and paid for a booking the price is confirmed.
- Your signature on the rental agreement page shall constitute authority for us to debit the final total charges against your account and your specific card-issuing organisation.
- We require 100% of rental fee to be paid before the rental starts. The sum must be paid in full before pickup/arrival date.
- Rental rates are calculated on the 24 hour clock.
- We may ask you to present your credit card used for the online booking and your passport for verification purposes at the time of the hand-over.
- In certain cases we may request a security deposit at our discretion.
- We provide our properties for rental in good faith. In return we ask our customers to treat our bikes and accessories respectfully.
- All prices stated on our websites and quoted by our customer care team are in IDR and charged as such, unless confirmed otherwise. We do accept some other currencies such as Euro, Pound Sterling, Singapore Dollar, Australian Dollar, New Zealand Dollar, Malaysian Ringgit and Russian Rubble. The prices we quote in these other currencies are converted from IDR on a daily basis.
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Damages & charges- Customer Care must be notified immediately of any accidents. We will come immediately with a replacement bike and we can potentially help you with a police report. To be clear, if you have an accident we require you to contact us immediately, not the next day.
- In the event of an accident, full damage deposit will be taken from your credit until repair estimates are received.
- Where an accident occurs after which our motorcycle is deemed to be unroadworthy and which is the fault of the client, the rental contract is immediately terminated with no refund. Clients will be notified by email or phone of cost of repairs and any refund due will be refunded immediately. Do note that opting in to our Motorbike Insurance waives this term away.
- We are not liable to damage, loss, injury, and death sustained by the hirers riding the motorbikes or there billion riders and other people involved in accidents.
- Drivers are responsible for tire damages.
- Usage of the phone holder is at your own risk. Make sure to fasten your phone properly when using the phone holder. We can not be held liable for any damage to your phone.
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YOUR DUTIES AND RESPONSIBILITIES- You are required:
- to take care of the MOTORBIKE and to ensure the normal operation of the engine;
- to monitor аll MOTORBIKE operational fluids - oil and coolant level, and not to leave the MOTORBIKE;
- not to leave the keys and documents inside the MOTORBIKE;
- to use the MOTORBIKE for its intended purpose and with due diligence.
- In the event of termination of the Rental Agreement you will return the MOTORBIKE to the PT RIDE ME BALI in the condition it was received by and without any damage or defects.
- In case you experience any issues with the MOTORBIKE RENTAL, you will immediately notify the PT RIDE ME BALI, using the contact details provided in the Reservation Voucher.
- You are fully responsible for any violations and fines imposed while using the MOTORBIKE as well as for any possible consequences incurred as a result of the breach of the laws of the Indonesia and Bali. All fines will be payable by you within 5 days of receipt of a written notice from the PT RIDE ME BALI as sent to the e-mail address provided by you in the Booking.
- You will be fully responsible for the use of the MOTORBIKE by any third party which is not a party to the Rental Agreement.
- All riders must wear protective helmets.
- You are not entitled to use the MOTORBIKE:
- if under the influence of alcohol or drugs;
- for competitions, sports events and driving off-road;
- for tests and experimental driving;
- for rent to, or use by, third parties;
- to carry passengers and goods for commercial purposes;
- for the furtherance of criminal activity;
- for transportation of dangerous goods and towing other vehicles.
- You are not entitled to travel from the Territory of Bali with the MOTORBIKE.
- PT RIDE ME BALI nor its officers, directors, employees, agents, subsidiaries or affiliated companies, partners are not responsible for any criminal, special, indirect or consequential loss or damage, loss of production, loss of profit, loss of revenue, loss of contract, loss or damage to/of goodwill or reputation:
- for any inaccuracy related to the web pages of the Site;
- for any damages, losses or expenses incurred by you as a result of or in connection with the use, inability to use or delay of PT RIDE ME BALI services;
- for any (personal) injury, death, property damage or other (direct, indirect, special, consequential or criminal) damages, losses or expenses incurred or for which you have been held accountable, or is paid by you, regardless of whether it is due to (legal) actions, errors, unkept commitments (total) failure, deliberate crime, omissions, default, distortions, legal offense or breach of official duties (full or partial) (its employees, directors, agents, representatives or affiliated companies); including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond PT RIDE ME BALI control (e.g. war, threat of war, terrorist activity and its consequences or the threat of such activity, riots, the effect of any government or other national or local authorities, industrial accidents, strike, natural or nuclear disaster, fire, adverse weather conditions, traffic accidents, etc.).
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MISCELLANEOUS- These Terms are published on the Site, and may be amended by PT RIDE ME BALI at any time and the changes will be published on the Site and thus available to you. The Terms are effective as of the time of your registration on the Site and are deemed to be accepted by you at the time of your registration on the Site.
- These Terms together with the Reservation Voucher, the Rental Agreement is the entire agreement by and between PT RIDE ME BALI and you. By ticking "I agree with the Terms and Conditions" in the registration form on the Site, you confirm that you have read the Terms, understood their content, agreed and officially accepted them.
- Any disputes between you and us related to these Terms will be resolved in good faith and mutual understanding.